Refunds

Last updated 6 September 2026.

1. Digital products, the Prompt Pack

Because the Prompt Pack is delivered immediately and in full, it is not returnable once delivered. Claims about delivery failure or a defect must be raised within 48 hours of purchase.

2. Remedy before refund

If something is wrong, we will fix it first. That means resending, replacing or repairing the delivery. A refund follows only where the fix fails.

3. Always refunded

• Duplicate charges, refunded in full, up to 90 days.
• Non-delivery, where you paid and never received the product and we cannot deliver it.
• A Visibility Report paid for and not delivered.

4. Not refunded

• Change of mind after delivery.
• Buying the wrong product when the product page described it accurately.
• Not using what you bought.
• Dissatisfaction with what the measurement found about your brand.
• Your visibility score not improving, since no position is guaranteed anywhere on this site.
• An answer engine changing its behaviour after you bought.
• Your team not implementing the recommendations.
• Work already performed on a service engagement.
• Requests made after the applicable window.
• Accounts that have already received a refund from us.
• Charges you have already disputed with your bank, which we handle through that process instead.

5. Ongoing monitoring

Billed quarterly in advance under an engagement. You may stop at the end of any quarter. Months already delivered are not refundable. Any month within a paid quarter that we fail to deliver is refunded pro rata.

6. Service engagements

Governed by the order form signed for that engagement, not by this page.

7. Effect of a refund

A refund ends your licence. You must stop using and delete the materials. One refund per customer, ever. A goodwill refund sets no precedent.

8. How to ask

Email hello@askulia.com with the payment reference and what went wrong. Approved refunds are returned to the original payment method, usually within 5 to 7 working days once processed by the payment provider.

9. Your statutory rights

Nothing on this page removes rights you have under the Consumer Protection Act 2019 or any other law that cannot be contracted away.